Forum Discussion

Experienced User

3 years ago

Bank Accounts are not showing in the dropdown list of the Bank Feeds window

When I click the Bank Feeds, it only shows the loading icon on the cursor and everything is greyed out. The registered bank accounts are not showing in the Bank Account dropdown list next to the Get Bank Transactions button and I am getting a message "An application operation has timed out". Please see the screenshot below:

Tracey_H
3 years ago
Hi it_awaste

Time out errors when opening the Bank feeds window can be caused by a high number of bank transactions stored in the file. I'll be happy to have a look into this for you if you can send me the serial number in a private message.

LRBooks61 thanks for helping on this one Lisa, we always appreciate it.

*Update: resolved in private message by applying the timeout extender

LRBooks61
Ultimate Cover User
3 years ago
I see you are still having problems with this
have you gone into the manage bank accounts screen? This is where it says that bank feeds are ready.
Once the bank feed is ready you need to allocate the general ledger account in myob that you want to associate with that bank account . there is a drop down box to select the appropriate account

Your screen shot didn't come through sorry

Lisa
- it_awaste
  Experienced User
  3 years ago
  Hi, thank you for the reply. Yes I have gone into the manage bank accounts screen and it says "Bank feed ready". May I know where I can find the general ledger account screen? And how can I allocate them?
  
  Thank you!
  - LRBooks61
    Ultimate Cover User
    3 years ago
    Hi
    in the manage bank feeds screen you will see under bank accounts
    financial institution
    account name
    BSB
    Account
    Associatied account - there is a drop down arrow here to select the gl code of the bank account in myob usually 1-1110 the main bank account
    name
    status
    
    Once you associate the gl account your transactions will load. Be aware that they will load from the date the bank feed was applied for
    
    hope that finally solves your problem
    
    Lisa