The last couple of weeks the bank feeds do not have the approvals awaiting on the right side of the table- "YOUR TRANSACTIONS" list. Wages for instance were always ready on the right side of the table "YOUR TRANSACTIONS" to approve with the left side of the "BANK STATEMENT". What is happening differently - why do we now have to "find" the wages transaction in MYOB to approve it to the bank statement feed.
Hi esna,
Bit of a weird one. Normally, anything you’ve already recorded will show on the right side of the Bank Feeds window to match, but that side only shows transactions that aren’t part of a previous reconciliation and aren’t ticked in Reconcile Accounts.
I recommend going into Banking > Reconcile Accounts for that bank and checking if those wage payments are ticked or part of a previous reconciliation. It’s also worth double-checking that the wage was paid from the same bank account as the feed and for the same amount and date range; otherwise, it won’t line up on the right.
If those transactions still don’t appear on the right side of the Bank Feeds window to match, it’s best to reach out to our support team so they can take a closer look at your file. You can do this by creating a ticket in the My Account window or by connecting with our live chat team through MOCA, our virtual assistant.
Regards,
Genreve
Good monring,
please look at the screenshots - same pay run, same bank account, same date - only one pay appeared for approval and the rest you have to go to find tab??? this has only just started in the last month!
Hi esna,
Thanks for sending that through. At this point, it's best to reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so the team can take a proper look behind the scenes, as they can dig a bit deeper into what's going on in your file.
Regards,
Sai
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