Bank reconciliations

Hi Dee_W, 

 

That doesn’t sound right. Bank feeds generally don't get unmatched without intervention. 

 

A couple of things worth trying:

• in Bank transactions, open the Not matched or Match bank transactions view
• check if those older transactions are showing there again, and if they are, review whether they still need to be matched or categorised
• if you’ve got auto matching to categories turned on, try switching that off first, then refresh and check the list again
• in the reconcile accounts window, if the Difference is $0.00 and there’s nothing left needing review, see if the reconcile button becomes available again

Not a guaranteed fix, but it’s worth a try. If those steps dont work, I recommend reaching out to our support team so they can have a deeper look. You can reach out by creating a ticket in My Account or connecting to our live chat team through MOCA, our virtual assistant. 

Regards,
Genreve