Forum Discussion

LesaF's avatar
LesaF
Contributing User
5 months ago

Disconnection of Bank Feeds - Banking Hub updates

Hi all, a clients bank feed appeared to have stopped for the past week. Unusual for them, so I go into the Banking Hub to then find I need to "update" the bank account details - ie. adding type of account and the bank name. No warning that I could see when I logged into MYOB about the bank feed issue - has anyone else experienced this?

So now, I've "updated" the bank information - the bank feed has not updated the transactions for the past week!

How do I get the bank feed transactions for the past week? Other than logging into the old Desktop version and requesting the bank statement manually? TIA

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    5 months ago

    Hi LesaF,

    This is indeed unusual. If the transactions are present at your bank and the feed is active, there might be a processing delay. What I'd recommend is to reach out to our team directly so they can take a look at this for you. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    You can also visit our help page for more information about: Bank feeds - A bank transaction is missing

    Regards,
    Earl

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