Forum Discussion

MichiMc's avatar
MichiMc
Contributing User
5 months ago

MYOB Accountright - BANK FEED NOT UPDATED TODAY

The Bank Feed has not updated today and as usual nothing showing on the status page to say there is an issue!

Desktop
  • Genreve_S's avatar
    Genreve_S
    5 months ago

    Hi Janine_swimming

     

    Sorry to hear you're still having bank feed issues—it’s been week now! I recommend connecting with our virtual assistant, MOCA, for quick support. Just head to myob.com/support. If MOCA can’t sort it out, you’ll be directed to our live chat team who can create a bank feed case to investigate.

     

    In the meantime, feel free to start a new thread if you need any other help.

     

    Thanks,

    Genreve

  • Shella_A's avatar
    Shella_A
    MYOB Staff
    5 months ago

    Hi MichiMc

     

    I get that your bank feed hasn't been updated today. However, we haven't received any information yet regarding the delay in bank feeds. I appreciate your effort in checking our system issue update page. Sometimes, updates on bank feeds can take a bit longer than expected. You can try refreshing the page or logging out and logging back in. Keep me posted if you require further assistance!

     

     

    Kind regards,
    Shella

    • Janine_swimming's avatar
      Janine_swimming
      Contributing Cover User
      5 months ago

      Hi,

      Our bank feed has not updated since 21st June!  What is going on please?  As far as I am aware we have not done anything differently at our end. 

      Yes, I have logged in and out and refreshed. This has not corrected anything.

      It is disrupting the EOFY processes.

       

      Cheers Janine.

      • Genreve_S's avatar
        Genreve_S
        MYOB Moderator
        5 months ago

        Hi Janine_swimming

         

        Sorry to hear you're still having bank feed issues—it’s been week now! I recommend connecting with our virtual assistant, MOCA, for quick support. Just head to myob.com/support. If MOCA can’t sort it out, you’ll be directed to our live chat team who can create a bank feed case to investigate.

         

        In the meantime, feel free to start a new thread if you need any other help.

         

        Thanks,

        Genreve

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