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PattyW17's avatar
PattyW17
Experienced Cover User
7 months ago

AccountRight Freezing on Retail Manager Import. Any Solutions?

Hi everyone,

I'm having ongoing issues when importing Retail Manager accounting data into the AccountRight desktop app.  Each time I attempt an import, the program freezes and becomes unresponsive.  The only way to exit is by forcibly shutting it down.  Interestingly, when I sign back into AccountRight, the import appears to have been successful.

I have already tried clearing the MYOB cache, but the issue continues.  Has anyone else come across this problem?  If so, did you find a solution?

Also, I was wondering whether the browser version supports importing Retail Manager files?  I had a quick look, but couldn't see the option available.

Any help or suggestions would be greatly appreciated.

Thanks in advance. 

1 Reply

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    7 months ago

    Hi PattyW17,

     

    Thanks for giving the basics a crack already! That’s a bit strange, usually a quick restart does the job with those stubborn pop-up boxes. Since that’s not working, have another go at clearing the AccountRight cache. Sometimes a good cache clear works wonders for any weird stuff going on in AccountRight. If it still doesn’t work, give our team a buzz through our virtual assistant MOCA, or send a support request through MyAccount they’ll help you get it sorted.

     

     

    Cheers,

    Shella

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