Forum Discussion

Aki_E's avatar
Aki_E
2 months ago

File stuck in Backing Up

Hi there. I started backing up the MYOB Account Right file.  After a while I got an error message saying "Back UP Connection Error" and the file couldn't be backed up. Now I try to open the file but ...
Backup
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  • Earl_HD's avatar
    Earl_HD
    2 months ago

    Hi Aki_E,

    I am unable to locate your Company File's serial number using the email registered to your account here on the Community Forum. We have an online script that can be arranged to fix this issue. I recommend reaching out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 months ago

Hi Aki_E,

I am unable to locate your Company File's serial number using the email registered to your account here on the Community Forum. We have an online script that can be arranged to fix this issue. I recommend reaching out to our support team directly. You can contact them via Live Chat through our virtual assistant at MOCA or by submitting a support case at  http://myaccount.myob.com/.

Regards,
Earl

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