Need to delete online file

Just a firther update on the issues with removing an old company file:

I have now managed to cancel my old subscription and generate a new one.

But there is one more hitch: A subscription is tied to an MYOB serial number (one that I have had since 2005 and am very fond of). Which means that when I get a new subscription, I get a new Serial Number.

The excellent sales rep attempted to help me to change the Serial Number in Server Edition. But the function is greyed out. Logging out and back in as Administrator yielded no change. So I could noty change the SN.

The solution: a manual migration. Which means taking a manual backup and uploading it to MYOB's dropbox. A migration case was created (the file gets renamed to the migration case number prior to upload) and the queue: which is currently sitting at 10 days.

Which means I have no hope of knowing that MYOB's STP function is going to work for me prior to the ATO's 30th June deadline to notify of my provider. I am going to have to just nominate MYOB in the hope this is eventually fixed

I tried lodging a reply yesterday but it did not post.

I have been trying to get the same problem fixed since the first.

I have spent somewhere around 12 hours on the support line - 90% of which was on hold.

After first being told that my problem would be resolved in 72 hours, with nothing more happening, I chased up again and again.

Finally yesterday I was told that the only solution is to 

1. cancel my current subscription
2. take out a new on

Someone from MYOB can correct me, but I was told that the ability for Support personnel to delete copany files was not transferred across to the new system.

Now to start the wait to get hold of "Retention"