Payment not appearing in Reconciliation

Hi sharynne,

Thanks for the screenshot provided. If you can't see a transaction in the reconciliation window, try this:

• Go to Banking >> Find Transaction >> Debits and Credits and use the filters to locate the transaction. Make sure the date and account are correct.                        
• If everything looks right, run the bank reconciliation report for that account and period. Customize the report to show the Reconciled Date Column. If the transaction has a reconciled date, it means it has already been reconciled.

For more information, check out this link about working with bank transactions.

Regards,

Shella

Hi Shella

Thank you for this. I can now see the transaction in the bank reconciliation report. I have a Reconciled Date Column but that transaction does not have a reconciled date.

Regards

Sharynne

Hi sharynne,

The absence of a reconciled date for that transaction could indicate that it hasn't been fully reconciled yet. You will need to double-check the reconciliation process to ensure everything is completed correctly. I would recommend undoing the reconciliation process then doing it again to include the specific transaction. See this link for detailed instructions.

Cheers,

Shella