Credit Card Allocation problems

Sorry, i meant its not fixed. I still have the problem. This is my procedure ive saved, but im still left with the surcharge lines open. Ive got about 30 of them. My accountant doesnt even know what to do with them, yet everything still balances.

My Procedure:

To move the transaction from the "undeposited funds account" to "Business bank account 1". 

Open the Banking > Transfer Money window. 
From the "Bank Account From" drop down box, choose "Undeposited Funds".
From the "Bank Account To" drop down box, choose "Business Bank Account #1".
Choose the correct date of transaction and input the amount of the transaction you need to transfer.
Press "Record"
Then match the the Transfer line in "Bank Transactions" (Where you normally match transaction lines). It will be a 'TR00008' Reference number or similar

I think its fixed now. I had 2x customers pay by card the other day. They both paid on the same day, but whats weird is the way it came through the bank tranactions. Both payments were one line which was confusing. But it matched (Well i had to tick the box myself) and it marked both invoices as paid. Both these customers are new to me and have never paid by card, which is when i had the original problem.

Hi Luke_Rigg, 

It's good to hear that the card payment issue seems to be resolved now. As for bank transactions, it can indeed be a bit confusing when multiple payments come through as one line. However, as long as you manually match them and the invoices are marked as paid, it should be fine. If this continues to be a source of confusion or if there are any disruptions, don't hesitate to reach out. We're here to help you further!

Kind regards,

Shella

Hi Luke, is it fixed now because you are using the above method you mentioned or did it seem to just sort it's self out?
Prior to MYOB merchant fees being taken out before receiving funds into bank my procedure was;
Accounting > General Journals
Source Journal (ALL) then Search the Merchant Fee $Amount (found on the emailed MYOB Remittance)
Delete the Fee Collected, then i was able to then delete the invoiced payment, (unlocking the invoice)
This would then enable me to then edit the invoice to incorporate the fee in the invoice then allocate the payment received which consisted the combined total (including the fee) deposited into bank account so i could then allocate the transaction.

But now that the merchant fee is taken out prior to banking you would think that auto allocation by MYOB shouldn't be a problem however it does not allocate but it does close the invoice which means if i need to allocate it manually i need to unlock the invoice first by removing the payment from Journal again however now i'm unable to do this...

The whole point of this software is to make running a business easier and spend less time on this stuff.

(Still need help if anyone can assist)
Regards Tom

It sorted itself out. I still have a buttload of unalloacted merchant fee lines from when it didnt work properly though. Not even my Accountant knows what to do with them... The bank still balances so we just ignore it.

It was such a mess. Ridiculous.

Honestly wish they would just admit theres a problem and say theyre working on fixing it. Thats what i do in business! 

Hi Luke_Rigg, 

I can totally feel your frustration about this; however, I'm glad to know that it was sorted out. Dealing with unallocated merchant fee lines can be quite a challenge, especially when it's not clear how to handle them. It's okay to feel overwhelmed; these things can get messy sometimes. And yes, acknowledging the issue and working towards a solution is indeed the best approach in business. Please don't hesitate to post again if you encounter any issues. We're here to help you further!

Kind regards,

Shella

Hi Shella,
Can you assist with the issue i have raised?

"But now that the merchant fee is taken out prior to banking you would think that auto allocation by MYOB shouldn't be a problem however it does not allocate but it does close the invoice which means if i need to allocate it manually i need to unlock the invoice first by removing the payment from Journal again however now i'm unable to do this...

The whole point of this software is to make running a business easier and spend less time on this stuff.

(Still need help if anyone can assist)
Regards Tom"

Hi LocksmithTom, 

I noticed you still need some assistance with this. Besides the workarounds mentioned earlier, you might find the article 'Automatically Matching Online Invoice Payments' helpful. It covers a few common obstacles that could be affecting the automatic matching process.

If you need more help after reading the article, you can reach out to our virtual assistant, MOCA, on our website. You can also request support via my account at myob.com. If MOCA can't assist, you'll be automatically connected to our live chat team.

Feel free to start a new thread if you need any other assistance.

Thanks,

Genreve
 

Hi Genreve,
Thank you for your prompt response. 
I have looked at the 'Automatically Matching Online Invoice Payments' article i found it to really only provide an explanation and not really helpful as to how to fix the problem i'm experiencing. Also i don't know where to find the "Record Payments" section on MYOB to select the accounts for payments and fees.. 
At this stage i feel like i would do better to switch off the toggle for Automatic Match transactions to invoices and bills and this may keep the invoice open so I can allocate it manually and then close the invoice..?

Hi LocksmithTom,

I'm sorry that weren't able to find the solution to your issue regarding invoices. If the help article provided above wasn't able to fix your concern and you're still in need of assistance, I highly recommend using our virtual assistant MOCA through myob.com/support for any queries or assistance you might need. No worries, if MOCA can't provide the help you need, our live chat team is just around the corner to pick up from where MOCA left off. Don't hesitate to post again if you encounter issues in the future.

Best regards,

Doreen