Account Cancellation

Hi ashsan,

I can understand why that feels confusing and frustrating, especially if you were expecting the renewal to happen later in July. To get this checked properly, please reply directly to the email for your current support case. That will let the team handling your case review the subscription setup, invoice dates and renewal timing on your account in more detail. They’ll be able to look into why the first annual term shows those dates and explain what happened with the renewal. 

Regards,

Sai

Thanks for getting back. The cancellation is complete now, but:

I commenced my MYOB annual subscription on 31 July 2025 but my first invoice states the subscription period is 31 July 2025 to 30 June 2026, and the subscription renewed on 1 July 2026. Why? and How? Shouldn't this be 30th July if my plan was annual?

My initial "annual" subscription lasted approximately 11 months rather than 12. Could you explain why the initial annual term was shortened? I've read your terms of use and offer terms, all of them imply that an annual term is 12 months. I wouldn't have even gotten the offer if I hadn't gone with the annual plan so how come it got renewed after 11 months, before I completed the "annual" term? 

Honestly, this is incredibly deceptive! I've now been charged because I didn't give you the ridiculous 10-day notice period (since I was away and was under the impression that the renewal would happen late-July). Funnily enough, the invoice for the renewal has this billing period: 01 Jul 2026 - 30 Jun 2027. What a mess.

Hi ashsan,

Thanks for raising this here. I’m sorry about the experience you’ve had trying to get support for this. I can understand how frustrating it would be to request a callback, think your place in the queue was secured, and then have to start over again. I can see a support case has already been created for your cancellation request, and it’s now with the right team. We are working through a backlog at the moment, so there may be a bit of a wait, but someone will pick this up and assist as soon as a team member is available. Thanks for your patience while the team works through the queue.

Regards,

Sai

Good Luck!  EOFY and the added issues people are having with MYOB plus not being able to do offline backups for online files is a major issue.

MYOB RE-INSTATE OFFLINE BACKUPS