Forum Discussion

Experienced Cover User

1 month ago

Cancellation of MYOB Subscriptions

Why is it so hard to get help from MYOB???

I wish to cancel my subscriptions with MYOB effective immediately please. I have called the phone number to cancel (Tel: 1300 940 281) as well as tried Tel: 1300 793 427 & Tel: 1300 555 123 but continuously get put on hold, no matter what number. Finally got through to a lady who then told me I needed to go through to another department to cancel and I've been on hold since then. I have only ever been pleasant to the people on the end of the telephone but this is beyond a joke now. I begged the lady not to cut my call off as that's what happened last Friday.

Been on hold for 2.5 hours
Opened the chat bot to get help. It asked me for a case number
To get a case number you need to speak to someone at MYOB
You can't get hold of anyone to get a case number
The queue is beyond ridiculous...been waiting for over 2 1/2 hours now

13 Replies

Genreve_S
MYOB Moderator
14 days ago
Hi JemmaT,

I can see you’ve spent a lot of time trying to get this sorted, and I understand why you’re upset.

Just to set expectations, forum moderators can’t arrange callbacks or contact customers directly by phone from the Community.

We’re only able to help within the Community channel here, so we can’t process subscription cancellations or file downgrades from the forum itself. If the steps already shared in this thread still aren’t working, the account support team will need to handle that request through the contact option already provided.

Our support team is working through a high volume of cases at the moment, and while wait times are still longer than usual, they are gradually coming down. In the meantime, we appreciate your patience.

Regards,
Genreve
JemmaT
Member
14 days ago
What is the contact option though? I keep getting told I have to call and I can never get through or can’t be expected to wait hours on the phone.
appreciate that you can’t cancel but what is another option?
wait times have been hours for the weeks that I have been trying to sort this.
Isaiah_C
MYOB Moderator
14 days ago
Hi JemmaT,

I get why calling isn’t ideal when the wait times have been that long. You can use Contact us - MYOB Support instead. Once you’re there, under Get help from our team, look for Support for MYOB Business (browser) and MYOB AccountRight (desktop), and you’ll find the other contact options available aside from phone support.

Regards,

Sai