Cancellation of MYOB Subscriptions

Hi everyone,

I can see why this has been so inconvenient, especially after spending so long on hold trying to get this sorted.

Our support team is doing their best to work through all incoming requests as quickly as possible, but we know wait times have been longer than they should be.

If staying on the phone is too inconvenient, you can create a support ticket through My Account instead, and the team can pick it up from there.

Thanks for your patience while this is being worked through.

Regards,
Genreve 

I am having touble with them regarding emailing invoices and I can't get any sense from the chat box thing. So I joined the forum for the first time today to vent my frustrations and immediately got a message from MYOB "You have earned a new rank in MYOB community".

I wish they could solve our problems (created by THEM) as quickly as this new ranking advice I'm meant to enjoy!!!

Mate, I feel your pain. I have been trying to downgrade since late April 2026. Finally thought we had it sorted mid June and have now been hit with another bill for the AccountRight Plus product (which was downgraded because it was so dang expensive!!) Have also had regular phone calls and online chat days trying to sort - not uncommon to loose 6 hours at a time ... and often several times a week. Currently on hold ... sitting at 4hrs 52mins so far today. Beyond peeved. Seriously had a gut full. They have us over a barrel, making it too hard to move elsewhere and too hard to stay! Good luck to you getting yours sorted.

The only option is to do credit card chargebacks.

I've cancelled Solo and upgraded to Lite but they just continue to double-charge me, despite creating tickets and promising refunds.