Forum Discussion

Chester2005's avatar
Chester2005
4 months ago

Emailing Invoices

I am new to MYOB.  I have managed to send a couple of invoices via MYOB to a customer and these have been successful.

More recently the invoices have been sent but I am receiving a message to say "Delivery Fail" to my email address which is the CC on the invoice.  I have double checked my email address and it is correct.

Also, MYOB is recording the email status to the customer as "Sending" so i have no idea if the Customer has actually received the invoice.

Not sure whether I am doing anything wrong or is it a bug in MYOB?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    4 months ago

    Hi Chester2005,

     

     I see you're having some trouble with sending invoices. Here are some steps that can help resolve the issue:

     

    1. You can ask your customer to check their spam or junk folder, sometimes invoices can sneak in there.
    2.  The 'Sending' status usually means MYOB is trying to send the invoice but might be having some trouble. If you're sure your email address is correct, try resending the invoice or using a different email to see if that helps.
    3. Also, check if the email address is blacklisted, to check that, please reach out to our live chat agent through our virtual assistant MOCA or submit a case via MyAccount.

     

    Regards,

    Sai

     

     

    • Chester2005's avatar
      Chester2005
      3 months ago

      Hi Sai

       

      I have checked an the customer is receiving the invoices which is good news.

      But I am having trouble receiving a copy of the invoices to my company email address. 

      I have double checked email address and it is 100% correct.

      I have also tried CC the email to my company address with no success.

      I have also tried by checking the "Email Me A Copy" box with no success.

      I have checked the cache for outlook and it is fine.

       

      When I add my personal email address it works.

      It is very strange that its not sending to the company

       

       

       

      • Isaiah_C's avatar
        Isaiah_C
        MYOB Moderator
        3 months ago

        Hi Chester2005,

         

        Since emails are arriving in your personal inbox but not in your company inbox, it could be due to internal company email policies, spam filters, or security rules blocking emails from MYOB.

         

        Reach out to your company's IT or email administrator to confirm if MYOB's domain or email address is being flagged or blocked.

         

        Regards,

        Sai 

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