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davidhides's avatar
davidhides
Member
5 days ago

MYOB no customer service

MYOB has changed to cloud only services. This is news to me. No proactive contact from MYOB at all.

 

I requested a 14 day trial of MYOB Pro.

 

Since this request, dead silence from MYOB.

 

However, I have no idea how to access and use Pro.

 

Haven't received an email acknowledging that my 14 Day trial has started, nor any welcome message from MYOB.

 

I believe my payment details have been checked.

 

But MYOB hasn't contacted me yet. Why not?

 

Call support, but I do not have a 12 digit number and when I do call the service is busy and hangs up.

 

I'm not surprised, MYOB had no proactive communication with me about moving to the cloud service.

 

This is despite the fact that each time I access my offline MYOB files MYOB needs to validate that I am a user, but dead silence about the introduction of cloud only services. 

 

So here I am at the end of the 2025-26 financial year and I can't enter the June quarter details because MYOB decided to switch over to cloud only services. 

 

OK MYOB your turn to be proactive and show some constructive customer service

3 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 days ago

    Hi davidhides, 

     

    Thanks for the question. That's certainly a fair concern. 

     

    We can't promise what support wait times will be. But what we can say for sure is that the wait times right now are longer than our usual support wait times.

     

    Regards,
    Genreve 

  • davidhides's avatar
    davidhides
    Member
    2 days ago

    Thank you for responding Sai.

    I'm still frustrated.

    The only response I have received has been from you.

    No email about confirming payment details.

    No pro-active advice to me about the change in the operation of MYOB to cloud based services.

    And I'm not interested in receiving badges.

    What I am really looking for is some customer service, not telephone hang ups, or flowery messages from MYOB.

    My final point, If I decide to sign up to MYOB cloud base services will customer service be better than I have experienced in the last week?

     

    Kindest regards 

    David

     

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    5 days ago

    Hi davidhides,

     

    Thanks for your message, and I’m sorry this has been frustrating. Just to clarify, the email is sent after you sign in and start your 14-day trial. If you haven’t signed in yet, that would be why you haven’t received the email or welcome message. If you’re not sure how to access MYOB Pro, please go to the sign-in page and log in using the email address you used when requesting the trial. Once you’ve signed in successfully, the trial welcome email should follow. If you’ve already signed in and still haven’t received anything, please check your junk or spam folder as well.

    I understand this has been a difficult time to be dealing with this, especially at the end of the financial year, and I’m sorry the process hasn’t been clearer. 

     

    Regards,

    Sai

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