Updates & UI considerations

With the recent UI updates and changes, I’m trying to understand whether there is any structured consideration given to the end user before these changes go live. Is there a UX process that involves putting proposed updates in front of real customers to gather feedback and identify workflow impacts?

I’m happy to volunteer for pre‑release testing, along with a small group of other customers, if that would help. At the moment it feels like updates are being released without assessing how they affect day‑to‑day use, and the result is unnecessary disruption to established workflows.

Can someone clarify what the current review and testing process looks like?