Forum Discussion
Hi Cheer
I can see from your account that you were able to speak to our inbound support team and reached a result.
I trust that this query has been sorted.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
- Cheer2 years agoExperienced UserHi SamaraM,First of all, thanks for looking into this. It must be a lot of work going through all the logs. Not easy. ThxI have contacted the support team multiple times for various issues in December.This one hasn't been fixed. I still can't approve time sheets on the Mobile App. as a manager, despite this function is on the phone. After I click on the approve time sheet function, it just keep loading and doesn't get anywhere. I leftI was advised to approve on a web browser as the business owner, rather than the Manager.RegardsCheer Chen
- Cheer2 years agoExperienced User
Hi,
This is my 3rd week paying my staff after the upgrade.
Last two weeks, the approved hours in MYOB team get shown when I create payrun. This is what is expected.
This week. The hours approved in MYOB Team doesn't show up when I create a payrun.
Does anyone know why?
Many Thx
Cheer
- SamaraM2 years agoFormer Staff
Hi Cheer
Sorry to hear that you have had that the issue is still ongoing. If you have been added to the admin portal, but not as an approving manager - that would be why you are not able to approve timesheets.Can you open the admin portal (team.myob.com), then open the Location and invite yourself as an Approving Manager, then Add Employees under your name, and try again.
If that does not resolve your issue - I also recommend uninstalling and reinstalling the app on your device.
Let me know how you get on with the above troubleshooting or if you are still receiving the error, please include a screenshot of the error.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.