Forum Discussion

Stefanie1968's avatar
Stefanie1968
4 days ago

Can't run my payrol

I just went to set up my payrol and i can't get past the first screen, i get this error message.

 

Something went wrong. Please try again or refresh the browser. Please try again. If the error persists, get in touch with us. Request ID: 75fd1969-de4e-4937-b07f-147efa8c8eed.

 

Does anyone know what this is and if not how do i actually speak to someone at MYOB about essentials payrol in NZ

  • MikeG1's avatar
    MikeG1
    4 days ago

    Our fix has been tested and released to the software now. You are all good to go.
    So sorry again for the delays today everyone and I hope you arent held up too much processing these payruns at the end of your day.
    Cheers, Mike

  • DGSS's avatar
    DGSS
    4 days ago

    Frustrating too. MYOB supporter, can you fix the issue by 5pm today? Please update the process on it!

  • Angie88's avatar
    Angie88
    4 days ago

    I guess all I can do is pay to each of the staff an amount just shy on what they would normally get through the bank and pay a top up once Payroll is up and working tomorrow.  Not ideal but people have rent/mortgage payments coming out tonight.

    • lozziet's avatar
      lozziet
      4 days ago

      Yeah, I think that'll be my plan too but I'm going to wait until the last possible moment. Murphy's Law I'll set up a payment and then the system will start working again.

  • Brien's avatar
    Brien
    Experienced User
    4 days ago

    Same issue here - our employees (like everyone else's) NEED to be paid today! Have been trying for 3 hours now but obviously it's a massive problem... or is it a stat day in Oz???!!! (Hope not!) ... VERY frustrating!

  • MikeG1's avatar
    MikeG1
    Admin
    4 days ago

    Hi all, this is a known issue at the moment. We are working hard to get this resolved as soon as possible
    We have notifications for this on our status which you can follow for updates. I will do my best to provide updates on this thread as well. Sorry for the interruption to your business and any frustrations this is causing. 
    https://status.myob.com/

    • Brien's avatar
      Brien
      Experienced User
      4 days ago

      Thanks for your reply - can you please advise the likelihood of the payroll being available this afternoon before 5 pm NZtime? If it isn't I will need to pay my 25 staff a basic pay each and try and reconcile it tomorrow?

      • gbw88's avatar
        gbw88
        4 days ago

        Has anyone had an update of this being resolved today? I too have to pay staff that live week to week. 

  • MikeG1's avatar
    MikeG1
    Admin
    4 days ago

    Hi all, we have identified the problem and are working hard to resolve this as soon as possible.
    We are definitely aware of the time and that many customers are trying to pay their staff by 5pm NZ today.

    • tgddoorsaccts's avatar
      tgddoorsaccts
      Contributing User
      4 days ago

      Lets hope this is fixed by then, otherwise there are going to be a lot more grumpy and disappointed people, Not at all good for a payroll software system... Lets bring back more functions so at least this happens we can still have the access to do a manual pay.

  • tgddoorsaccts's avatar
    tgddoorsaccts
    Contributing User
    4 days ago

    yeah we have been trying to process the pays since this morning and keep getting the same error and have spoken support team was not at all helpful with there answer just saying the IT are working on it... we have been on the phone to them throughout the day and MYOB are not the ones having to deal with grumpy staff wanting there money and are totally entitled to it 

  • lozziet's avatar
    lozziet
    4 days ago

    What's everyone planning on doing if it doesn't get resolved before end of day?

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