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TrudiMBBSH's avatar
TrudiMBBSH
Trusted Cover User
22 days ago

Charges for Employees

For the last two or three invoices I have received the charge has been for "MYOB Business Pro - Base Subscription" but I have not been charged the $3 per employee?  I have just been charged for $70 and have been paying 2 employees as per normal for off season.  It was charged normally in March but the invoice for April doesn't charge for 2 employees and the May invoice which just arrived is the same, just $70 and no charge for 2 employees. Is anyone else experiencing the same?  I processed the monthly pays just last week and it all appears to be working fine??

3 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    21 days ago

    Hi TrudiMBBSH,

     

    Good eye spotting that on your invoices. If your pays for 2 employees are still running fine, then payroll itself is all good. What’s changed is just how your MYOB Business Lite subscription is being billed. Your latest invoices are only showing the base amount ($70) and not the usual per-employee charges. To see exactly what’s going on, you can reach out to our team so they can confirm how your current pricing is set up. You can contact them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via My Account.

     

    Cheers,

    Doreen

  • TrudiMBBSH's avatar
    TrudiMBBSH
    Trusted Cover User
    8 days ago

    Thank you for your reply Doreen,

    I have submitted a support case via My Account on 4 May 2026 and received an automated response with a case number: (Case #03059354).

     

    And that is where it ends, no further reply in the last two weeks???

     

    I would have hoped for a quicker response especially as we are fast approaching winter where I will be employing more people and it concerns me that some fault may appear then which so far doesn't seem apparent.  A lack of response for this long seems rather unprofessional really?

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    6 days ago

    Hi TrudiMBBSH,

     

    Thanks for following up. I’m sorry for the delay in getting back to you. I understand you’re looking for an update on your case, especially with winter approaching and additional staffing needs coming up. I’ve now forwarded your case to the relevant team, and someone will assist you as soon as possible. We really do appreciate your patience, and I’m sorry again that this has taken longer than expected. 

     

    Regards,

    Sai

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