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brianvera's avatar
brianvera
Member
7 hours ago

Duplication

In July, I processed 3 pays (including Super) prior to Access Manager being sorted with ATO. Could not adjust, reverse or delete those transactions, and so I loaded on pays a second time for STP reporting (excluded Super). So I have now created a mess that I have 3 sets of duplicated pays. Cannot touch those with Super paid, and can only reverse the entry with STP reporting, but that also means telling ATO. Of course, the reports are also all out of whack.

Any guidance please as I want to fix my mess before 30 Sept. Seems that ability to adjust or correct pay errors such as this are quite restrictive.

Thanks in advance.

3 Replies

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    6 hours ago

    Hi brianvera, 

     

    I can see why this has left your payroll reports out of balance. As the original pays included super and the second set was entered for STP reporting, please don’t delete or reverse any of the pays just yet.

     

    Please check Payroll > Pay runs and Single Touch Payroll reporting to see which pays were accepted and whether the duplicates are linked to Pay Super.

     

    If you can’t see Delete or Reverse, I recommend reaching out to our support team for help.

     

    Regards,
    Genreve

  • brianvera's avatar
    brianvera
    Member
    6 hours ago

    Thanks Genreve. I have done that, and cannot see Delete or Reverse. A few of the accepted STP notices contained nil values, which is curious again. I cannot find any contact to talk this through with the support team, and I think I need that for the mess i have created. An IBM issue for sure. Any phone numbers available?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    5 hours ago

    Hi brianvera,

     

    Sorry you’ve been left with such a tangled payroll trail, especially with the super already paid. If the pay was sent as an Update Event instead of a new Pay Event, the STP report can show $0 for the pay period while still sending the updated year-to-date totals to the ATO. For more help, visit Contact Us, scroll down to Get help from our team, and select the MYOB product you need help with. You’ll then see the support channels available to reach the support team including phone number.

     

    Cheers,

    Doreen

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