Forum Discussion

BMATA's avatar
BMATA
Cover User
3 years ago
Solved

employee not appearing in payrun

An employee is not appearing in the payrun ever since the upgrade. What to do?
  • Doreen_P's avatar
    Doreen_P
    3 years ago

    Hi BMATA 

     

    Thanks for your post. If an employee is not showing up when processing pay, kindly check if there is a termination date entered for the employee. To check it, go to 
    Payroll > Employees > Click the name of the employee that is not showing up > Payroll details tab > Employment details tab > Check if there is a termination date, if there is, remove the date entered.

     

    Another thing that we need to check is the Pay cycle. Make sure that the Pay cycle of the employee matches the Pay cycle of the actual pay run. To check this, go to Payroll > Employees > Click the name of the employee that is not showing up > Payroll details tab > Salary and wages tab > Check the Pay cycle.
     

    Once you check the possible reasons mentioned above, kindly process the pay run and see if the employee will show up.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen

Doreen_P's avatar
Doreen_P
MYOB Moderator
3 years ago

Hi BMATA 

 

Thanks for your post. If an employee is not showing up when processing pay, kindly check if there is a termination date entered for the employee. To check it, go to 
Payroll > Employees > Click the name of the employee that is not showing up > Payroll details tab > Employment details tab > Check if there is a termination date, if there is, remove the date entered.

 

Another thing that we need to check is the Pay cycle. Make sure that the Pay cycle of the employee matches the Pay cycle of the actual pay run. To check this, go to Payroll > Employees > Click the name of the employee that is not showing up > Payroll details tab > Salary and wages tab > Check the Pay cycle.
 

Once you check the possible reasons mentioned above, kindly process the pay run and see if the employee will show up.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Best regards,
Doreen

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