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ToddTrades123's avatar
ToddTrades123
Contributing User
23 days ago

Employee unable to access MYOB Teams Mobile App

An employee we've had using MYOB Teams Mobile app to record his timesheets, can now suddenly not access the app, despite no apparent changes. The message he gets: - "A problem occurred attempting to load MYOB Team. Please try again later." It's been like that for a week. He's tried uninstalling and reinstalling the app, and I've resent him the link via Teams but no luck so far. My other employees are not having the same issue. Any help would be much appreciated. He's had no issues up until this point and has been working for us for 18 months, so it's not a new employee issue.

  • Shella_A's avatar
    Shella_A
    MYOB Moderator
    23 days ago

    Hi ToddTrades123,

     

    Thanks for troubleshooting the MYOB Team App. Try removing the employee from the location and re-inviting them. Also, ensure they have the latest version of the MYOB Team app and that their phone's operating system is up to date. If they still can't access the app and keep receiving an error message, please reach out to our support team to check this further. You can reach them on Live Chat via our virtual assistant, MOCA, or by submitting a support case via MyAccount.

     

     

    Kind regards,

    Shella

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