Forum Discussion

PeterR1234's avatar
PeterR1234
Contributing User
2 months ago

Employees not receiving electronic pay

Newbie here. I've set up electronic payroll and everything appears to be right on paper. ATO declaration sent etc. Employee bank accounts ok, super ok etc etc. The problem is that no money leaves my account to go to the employee or to pay super. I suspect it has something to do with linked accounts (electronic clearing?) Is there some box I haven't clicked to allow pay and super to be deposited to the employees?

2 Replies

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 months ago

    Hey PeterR1234​,

     

    Nice work getting your electronic payment set up. Yes, there's a box you need to click to allow the payment. You'll need to download the bank file and have it uploaded to your bank portal so the money leaves your account. For super payments, you'll also need to authorise the payment first. I've attached links below that you can check for more info.

     

     

    Cheers,

    Doreen

  • PeterR1234's avatar
    PeterR1234
    Contributing User
    2 months ago

    Thanks, Doreen. Finally got the pay to go through. Next step is super!