Forum Discussion

ConnectedAU's avatar
ConnectedAU
User
31 days ago
Solved

I cannot create a pay run.

I cannot create a pay run. When I try it goes into an endless loop.  I have been waiting for 6 days for an answer to my support request. Any ideas ?  Quickbooks or Xero are looking good at the moment...
  • Shella_A's avatar
    Shella_A
    31 days ago

    Hi ConnectedAU, 

     

    Thanks for the screenshot you've shared. I know it's been a rough six days waiting for a fix in the process of creating your payrun. I've checked your ticket, and it seems our support team has already gotten back to you. If you're still experiencing looping issues, I'd suggest clearing your browser's cache and history or trying a different browser or device. Keep me posted on how it goes and if you need any more assistance. 

     

     

    Kind regards,

    Shella

Shella_A's avatar
Shella_A
MYOB Moderator

Hi ConnectedAU, 

 

Thanks for the screenshot you've shared. I know it's been a rough six days waiting for a fix in the process of creating your payrun. I've checked your ticket, and it seems our support team has already gotten back to you. If you're still experiencing looping issues, I'd suggest clearing your browser's cache and history or trying a different browser or device. Keep me posted on how it goes and if you need any more assistance. 

 

 

Kind regards,

Shella

ConnectedAU's avatar
ConnectedAU
User
31 days ago

Except for one initial email say I will be contacted No one has been in contact. I will try your suggestion. However I have tried it on  two other machine on safari and chrome browsers. 

NH