Hi I have a pay Run from January 2025 that is not showing in STP report, how do I fix this. Thank you in advance. Regards Graham

We also have a similar problem. Payrun amounts in Payroll module are correct, however both the STP report in MYOB and the submission to the ATO have 0.00 balance. We have tried reversing the pay run, and redoing it - however again Pay run amounts in Payroll module are correct but the STP report in MYOB and the ATO submission still have 0.00 recorded. Can someone help with an explanation and a fix please?

Hi Doreen, I have done this over a week ago and still have not had a response, this is a very serious issue and should have a high priority.

Hi Simon, I have lodged a request over a week ago and have heard nothing, I consider this a very serious issue and would expect a response sooner than this. It seems I am not the only one with this issue.

Hi Lawncare500, With how long your case has been sitting there without any movement, you’ve every reason to be chasing an update. I've flagged this directly with the team looking after your case and asked them to bump it up the queue. They're reviewing it now and you'll hear back as soon as they've finished their checks and confirmed the outcome. Cheers, Doreen

Hi Lawncare500, Normally, once you record a pay run, it’ll just show up in STP, so that does sound a bit odd. A couple of quick checks: First, ensure that the pay’s definitely there under Payroll > Pay runs, and that the Payroll activity and Payroll register reports appear correct. Then, jump into Single Touch Payroll reporting, set the year to 2024–25, widen the date range, and select 'Show all statuses', especially around the January 2025 pay. If it still doesn’t show in the STP list, but the pay is in Payroll > Pay runs and your Payroll activity/Register reports match, the correct year‑to‑date amounts are still what’s being sent through to the ATO. Regards,Genreve

How do I fix payrun not showing in STP MYOB Business

13 Replies

Simon-C
MYOB Staff
2 months ago
Hi DAL-WA, starting with the easy things first...

Have you clicked the "Send update event" button in the STP reporting centre?
Can you confirm the business is reporting via STP Phase 2? As Phase 1 has not been compliant for years, it no longer reports to the ATO.

Regardless of the above, our team will take a look for you from your already submitted query.
DAL-WA
Experienced User
2 months ago
Yes Have checked we on STP Phase 2 and like the others it has not been reporting since January 2026
Lawncare500
Experienced User
1 month ago
Hi, I have received a response from MYOB which I will paste below. I have determined that all is ok as even though the payment appears to be missing in the STP report it has actually been received by the ATO and my staffs records match what is on MYOB.
Hi Graham,

Thanks for your request

I understand how concerning it is that a pay run is missing from your Single Touch Payroll reporting. Apologies for the delay in response since this case was recently transferred to me and we appreciate your patience on this matter. No worries, I am here to assist you.

As advised, to ensure that the pay run is really missing, it is highly recommended to generate all three significant payroll reports such as:
Payroll Activity Report
Payroll Register Report
Year-to-date Verification Report (under Payroll> STP reporting>EOFY Finalization tab> select year 2024/2025
If all reports match and the pay run is missing in all reports, you may need to undo your finalization under Payroll> STP reporting>EOFY Finalization tab> select year 2024/2025. Then create the pay and send it to STP reporting. However, it is recommended to reach out to the ATO for the best workaround before undoing 2024/2025 finalization.

On the other hand, if the pay run is missing only under STP report but not in the Year-to-date report, then you may safely ignore it missing under STP reporting. The reason it went missing was caused by reporting past dated pay run wherein when asked if you would like to report a pay run as a new pay run, the option report as an updated pay run is selected causing it to appear zero under STP reporting but the amount is added on the reports.

Please let us know how you go with this.

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Pay run not showing in STP

13 Replies

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