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James_BTWOH's avatar
James_BTWOH
Member
2 days ago

PaySuper_Some employee not showing

Good morning,

 

I have been usually paying super through the ATO Small Business Clearing House which is set to close on 30/6/26. 

 

In preparation for this closure and PayDaySuper, I have used the "Create Super Payment" in MYOB and was able to make super payments for 3 out 5 employees.  Thank-you for the PaySuper service in MYOB.  

 

However, super payments for 2 employees did not appear in the list for payment. 

 

1 of these employees has a super salary sacrifice deduction and 1 employee only started to work for the business from January this year.  Would you kindly help me troubleshoot what has gone wrong here?  Many thanks.

 

Kind regards

James

Pay Super

1 Reply

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 days ago

    Hi James_BTWOH,

    That does sound a bit odd. If some employees are missing from the Create Super Payment list, please double-check their super fund settings and make sure Use MYOB to pay super is ticked. It’s also worth checking that they have super amounts owing for the period and that their fund details are fully set up. If everything looks correct and they’re still not appearing, this may need further investigation from the back end, so it’d be best to reach out to our support team for more help. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.


    Regards,
    Earl

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