Phone number for support

Hi DTull,

Totally fair point. Once you open the link, scroll down to Get help from our team. From there, you’ll see dropdowns like Support for MYOB Business (browser) and Support for MYOB AccountRight (desktop). Give the one that matches your product a click and it’ll show the support options, including the phone details.

Cheers, 

Doreen

Yeah I sent through a cancellation request months ago I heard nothing back and then got billed. The fact they make it so difficult to get support reminds me of those dodgey 3rd party flight booking sites.

Hi choz,

I’m really sorry about how frustrating this has been, especially after you believed the cancellation request had already been sent through. I’ve checked the email address linked to the account and I’m not able to see any pending cancellation case on our side. Please reach out to our support team so they can further look into this.

Regards,

Sai

Same here and then they hanged up on me i was really **bleep** of trying all last week

I have been on the bloody mobile this morning still right now for 1 hour its a joke i have emailed them but no reply all they good to take your money or ask you whats your id number to make sure you are paid up to date so mad

Hi Vincevella,

Sorry you’ve had such a rough run trying to get help today. I can see you’ve already spent a fair bit of time trying to get through, and I get why you’d feel this way.

Our support teams are working through a high volume of requests at the moment, so wait times on the phone and by email are longer than usual.

If you’ve already sent an email through, the best thing to do is keep an eye on your inbox and reply to that same email if you need to add anything, rather than sending a new request. That helps keep everything together for the team reviewing it. Thanks for your patience while this gets picked up.

Regards

Genreve

I have had billing problems since March 2026 which coincided with the price hike.  And despite numerous emailed requests to rectify the matter I keep getting monthly bills that are still incorrect i.e. being charged amounts that don't make any sense.   My latest bill arrived today stating I owe $660 for a $210 monthly plan. 

Can someone from MYOB please help?  I am baffled and frustrated by the lack of any comms from support whatsoever.  

On Hold in a never Ending Queue, Invoices aren't sending out properly - extremely poor customer service - log in to find only a business and help TAB - help Tab leads no where and left hand side has the word business - click on it - to wait for ....NOTHING!  AFCA COMPLAINT COMING.  Been with MYOB for 6 years - progressively they are going down, and fast

I'm also lodging a complaint with AFCA.  I've been with MYOB even longer @ 25+ years and they've never been this bad!