Forum Discussion

Justine2025's avatar
Justine2025
Experienced User
4 days ago
Solved

Red cross on an invoice

Hi team, 

 

I've tried to send an invoice directly from MYOB to a customer, but the pdf is partially crossed out. See the below screenshot. 

 

I sent the same invoice to myself again after that and the pdf turned out to be fine. 

 

Can you investigate this issue further? 

 

Thanks, 

 

Justine

 

 

  • Genreve_S's avatar
    Genreve_S
    3 days ago

    Hi Justine2025,

     

    Thanks for sharing the screenshot. I can see how concerning it would be to have the invoice arrive with the details crossed out, especially when sending it to yourself produced a normal PDF.

     

    This looks like the known issue where a generated invoice PDF can display red lines instead of the invoice content. As a workaround, try replacing the logo saved in your invoice form with a smaller or lower-resolution copy, then send a test invoice again. If you’re using a customised form, resizing the logo there may also help.

     

    You may also find this related Community discussion helpful: Red Line on Invoice Attachment. It covers a similar issue and includes a workaround using a lower-resolution logo.

     

    Regards,
    Genreve

2 Replies

  • Justine2025's avatar
    Justine2025
    Experienced User
    3 days ago

    Hi Genreve, thanks for investigating this. I don't think we've changed our logo on the invoice recently so it's a bit strange that it works fine on one invoice but not the other.

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    3 days ago

    Hi Justine2025,

     

    Thanks for sharing the screenshot. I can see how concerning it would be to have the invoice arrive with the details crossed out, especially when sending it to yourself produced a normal PDF.

     

    This looks like the known issue where a generated invoice PDF can display red lines instead of the invoice content. As a workaround, try replacing the logo saved in your invoice form with a smaller or lower-resolution copy, then send a test invoice again. If you’re using a customised form, resizing the logo there may also help.

     

    You may also find this related Community discussion helpful: Red Line on Invoice Attachment. It covers a similar issue and includes a workaround using a lower-resolution logo.

     

    Regards,
    Genreve

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