Forum Discussion

mimima's avatar
mimima
Contributing User
3 years ago

Send the information to ATO not appearing for user

My Problem is:

currently mine is my essential. When I do payroll run, the screen of "send the information to ATO” can't pop up but my accounting agent has this. So I don't know the reason. 

Thanks for the help!

 

  • Melisa_D's avatar
    Melisa_D
    3 years ago

    Hi mimima, 

     

    Thank you for the screenshot. If this doesn't appear for you, you will need to add yourself as a declarer for reporting STP. Our Help Article Add a declarer for Single Touch Payroll reporting has information and instructions on how to do this. 

     

    Do let me know how it goes. 

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi mimima, 

     

    Thanks for your post. When you click into payroll reporting can you please confirm what appears for you ? If possible please attach a screenshot. 

     

    I'd also check to see if you've been set up as a declarer for STP reporting, this Help Article has information on this. 

    • mimima's avatar
      mimima
      Contributing User
      3 years ago

      Hi, dear 

       

      pls refer to the screenshot. I don't have it but my accounting agent has.

       

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi mimima, 

         

        Thank you for the screenshot. If this doesn't appear for you, you will need to add yourself as a declarer for reporting STP. Our Help Article Add a declarer for Single Touch Payroll reporting has information and instructions on how to do this. 

         

        Do let me know how it goes. 

         

        If my response has answered your enquiry please click "Accept as Solution" to assist other users to find this information.

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