Forum Discussion

BH1's avatar
BH1
Member
20 hours ago

Stopping an authorised super payment

Hi,

on 3/7 Our super payments were authorised and paid from MYOB. The payments went to employees super accounts except for 1 employee whose contributions were credited back to our bank account because of missing information. The 2 transactions for the super batches had to be reversed and then processed again leaving out the employee with the missing info.

Today after fixing the error in the employees record I processed the 2 transactions again. I noticed that in manage payments it showed the 4 pending transactions-2 were for the super transations already paid to staff and 2 for the employee whose super had been returned.

I emailed the super authoriser asking him to authorise only the 2 transactions for this employee. I did tell him not to authorise the other 2 but I think he got confused and authorised them anyway. He called straight away, I spent 2 and a half hours waiting on the phone for MYOB , only to be told that they couldn't do anything and we would need to contact the bank to stop the payment. It was already after 6:00pm so the authoriser will call the bank tomorrow morning to see if he can stop the payments. Currently it doesn't show in the bank at all.

Is what MYOB said correct? Is there no way for them to stop the payments? They were authorised this afternoon.

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    6 hours ago

    Hi BH1,

     

    Thanks for explaining everything so clearly. These things can happen sometimes, and it sounds like it was just an honest mistake.

     

    What our team told you about contacting your bank is really the best first step. Once a super payment has been authorised, there isn’t a way to stop it from within MYOB or your file. If the payment hasn’t been debited yet, your bank may be able to reject the direct debit. If it’s already been debited, the next step would be to contact the super fund directly to ask about a refund.

     

    Cheers,

    Princess