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ShelleyT's avatar
ShelleyT
Experienced User
8 days ago

Super payment not going through

Hi Myob

I'm asking the same question again as the issue is still not resolved.

My super payment is not being accepted, it's saying one or more super funds are inactive.

I have gone through each one and tried to lodge them individually, also checked each super fund to make sure they are still active, also checked with myobs list of super funds that they accept.

All of these fine,

Nothing as changed from the June super payment and that went through without any issues

Getting very frustrated, waiting for myob online help is taking hours

 

Thanks Shelley

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    7 days ago

    Hi ShelleyT,

     

    That does sound really frustrating, especially after going through the funds one by one and confirming they’re all active. Really appreciate the effort you’ve put into checking that all the fund details are correct. There are usually two common reasons for this error, either one of the super funds is inactive, or the ABN the business is using to make super payments is cancelled or no longer valid.

     

    In your case, it looks like the ABN linked to your Pay Super registration has expired. You’ll need to update the ABN in your business settings, then set up STP and Pay Super again. This link has more info on how to update those details.

     

    Cheers,

    Princess

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