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Ozmac's avatar
Ozmac
Cover User
1 month ago

Super Payments status

Hi all,

 

I recently did my first pay run (I am the only employee) prior to setting up automated pay super, which I have now used successfully to do the second pay run. My super fund allows me to do Bpay deposits which is what I did for this first pay run. After completing the pay run in MYOB Business lite, the Super Payments window showed the status as "Processing Payment". However because I had made the payment directly in my banking website by Bpay I didn't know what to do about the status and if it would cause problems later. I ended up reversing the transaction, which was the only option I could see in order to find another way the input the payment with the intention of having the payment status as showing "Completed". Now I have the super payment status as "Reversal Completed" and I tried to reprocess the super payment but I'm back to the same situation and now have another super payment sitting with the status of "Pending Authorisation". I have now setup and used the automatic super payments for the second pay run and need to find a way to tidy this up. The widget in the Dashboard window now also shows a negative balance  for superannuation payable.... 

 

Any help how to fix the super payments to actually match what has been done would be great!

2 Replies

  • Ozmac's avatar
    Ozmac
    Cover User
    30 days ago

    Thanks your time taken to reply Sai. I've reached out to support via my account to see if they can help reverse some of the actions I instigated and then changed the Bpay transaction I did to completed. Hopefully I can get this sorted easily enough.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    1 month ago

    Hi Ozmac,

     

    Thanks for explaining that so clearly. From what you’ve described, the first super amount was already paid outside MYOB via BPAY, so you wouldn’t want to authorise that same payment again in Super Payments, otherwise it could end up being duplicated. Pay Super works via direct debit from the linked bank account rather than BPAY/EFT, and a payment showing as Pending Authorisation just means it was created but hasn’t been authorised yet. Reversal Completed means those super lines have been made available again for resubmission.

    So in this case, if that pending payment relates to the super you already paid manually, I wouldn’t authorise it. For the negative super payable balance, the fix is usually to clear/reconcile the super liability in MYOB so it matches what was actually paid outside MYOB, rather than trying to send the same amount again through Pay Super. If that pending batch is still sitting there and hasn’t cleared, reach out to our live chat support through our virtual assistant, MOCA, or submit a case via My Account so they can help safely cancel or clear the duplicate lines in the file.

     

    Regards,

    Sai

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