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Darren3431's avatar
Darren3431
Contributing User
2 years ago

Superannuation payment for new employee with Colonial not working

Hello all, I have a new employee that has a superannuation provider as COLONIAL FIRST STATE FIRSTCHOICE WHOLESALE PERSONAL SUPER and a USI of FSF0511AU his membership number is 12 digits long & start...
  • Darren3431's avatar
    Darren3431
    2 years ago

    Hi again Princess,

     

    I have spent some time & looked up the USI number, it related back to the fund of my employee but didn't have the word "Personal" in the fund name from MYOB.

    I have since changed this & so far it has left me through.

    I will monitor it over the next few hours but think it is sorted.

     

    Thanks again for your help!

Darren3431's avatar
Darren3431
Contributing User

Hi Princess,

 

thank you for your reply.

My empoyee has confirmed again that the USI is FSF0511AU & the fund being COLONIAL FIRST STATE FIRST CHOICE WHOLESALE PERSONAL SUPER which is the details I have in my system.

I tried to alter the membership number by removing "011" which made no difference.

 

Where do I go from here?!

Princess_R's avatar
Princess_R
MYOB Moderator
2 years ago

Hi Darren3431,

 

Thank you for your response.

 

To further check this, could you please include a screenshot of the superfund setup so I can take a look at it?

 

I'm looking forward to your reply.

 

Cheers,

Princess

  • Darren3431's avatar
    Darren3431
    Contributing User
    2 years ago

    Hi again Princess,

     

    I have spent some time & looked up the USI number, it related back to the fund of my employee but didn't have the word "Personal" in the fund name from MYOB.

    I have since changed this & so far it has left me through.

    I will monitor it over the next few hours but think it is sorted.

     

    Thanks again for your help!

    • Princess_R's avatar
      Princess_R
      MYOB Moderator
      2 years ago

      Hi Darren3431,

       

      Thank you for your response. I appreciate you letting me know that you're able to figure out the cause of the Superfund error message. Please feel free to create a new post again if you need help in the future. I'd be delighted to assist you.

       

      Cheers,

      Princess

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