Colonial First State

Question

I have entered the details into MYOB and confirmed they are correct with the super fund, but MYOB is still saying that the employee number is incorrect?&nbsp; How do I correct this?

komal_s · Accepted Answer

Hi&nbsp;MBBE&nbsp;
As discussed in our private conversation, the issue is with the wrong fund selected in the card file for this employee which is causing errors.Let me know how you go on after selecting the correct fund.&nbsp;

komal_s · Answer

Hi&nbsp;MBBE&nbsp;
Welcome to the Community Forum!
&nbsp;
Can you please confirm the USI of the fund and also the first three digits of the employee membership number?&nbsp;

mbbe · Answer

Hi Komal_S,&nbsp;The USI is FSF0361AU/FSF0361AU&nbsp;The first three digits of the membership number is 065&nbsp;&nbsp;

komal_s · Answer

Hi&nbsp;MBBE&nbsp;
The prefix is correct, can you please delete the membership number, save the changes, re-enter the membership number and try to pay super again? Do you still get the same error message?&nbsp;

mbbe · Answer

I received the same error message&nbsp;&nbsp;&nbsp;You need to enter a valid employee membership number for this employee.

komal_s · Answer

Hi&nbsp;MBBE&nbsp;
In that case, can you please send me a screenshot of the error window, employee's card where membership number is entered and the fund details by Private Message so I can investigate further on what's causing it.&nbsp;

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Colonial First State

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