Forum Discussion

MBBE's avatar
MBBE
4 years ago

Colonial First State

I have entered the details into MYOB and confirmed they are correct with the super fund, but MYOB is still saying that the employee number is incorrect?  How do I correct this?
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi MBBE 


    As discussed in our private conversation, the issue is with the wrong fund selected in the card file for this employee which is causing errors.

    Let me know how you go on after selecting the correct fund. 

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi MBBE 


Welcome to the Community Forum!

 

Can you please confirm the USI of the fund and also the first three digits of the employee membership number? 

  • MBBE's avatar
    MBBE
    4 years ago

    Hi Komal_S,

     

    The USI is FSF0361AU/FSF0361AU

     

    The first three digits of the membership number is 065

     

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi MBBE 


      The prefix is correct, can you please delete the membership number, save the changes, re-enter the membership number and try to pay super again? Do you still get the same error message? 

      • MBBE's avatar
        MBBE
        4 years ago

        I received the same error message 

         

         

        You need to enter a valid employee membership number for this employee.

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