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Darren3431's avatar
Darren3431
Contributing User
2 years ago

Superannuation payment for new employee with Colonial not working

Hello all, I have a new employee that has a superannuation provider as COLONIAL FIRST STATE FIRSTCHOICE WHOLESALE PERSONAL SUPER and a USI of FSF0511AU his membership number is 12 digits long & start...
  • Darren3431's avatar
    Darren3431
    2 years ago

    Hi again Princess,

     

    I have spent some time & looked up the USI number, it related back to the fund of my employee but didn't have the word "Personal" in the fund name from MYOB.

    I have since changed this & so far it has left me through.

    I will monitor it over the next few hours but think it is sorted.

     

    Thanks again for your help!

Princess_R's avatar
Princess_R
MYOB Moderator

Hi Darren3431,

 

Thank you for your response.

 

To further check this, could you please include a screenshot of the superfund setup so I can take a look at it?

 

I'm looking forward to your reply.

 

Cheers,

Princess

Darren3431's avatar
Darren3431
Contributing User
2 years ago

Hi again Princess,

 

I have spent some time & looked up the USI number, it related back to the fund of my employee but didn't have the word "Personal" in the fund name from MYOB.

I have since changed this & so far it has left me through.

I will monitor it over the next few hours but think it is sorted.

 

Thanks again for your help!

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    2 years ago

    Hi Darren3431,

     

    Thank you for your response. I appreciate you letting me know that you're able to figure out the cause of the Superfund error message. Please feel free to create a new post again if you need help in the future. I'd be delighted to assist you.

     

    Cheers,

    Princess

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