Forum Discussion

Sand3977's avatar
Experienced Cover User
4 months ago

Superannuation Payment

Hi,    We have processed the 2nd Quarter of Superannuation October to December paid in MYOB with status completed.  We have had an employee's payment returned and for some reason I now have the ent...
  • Princess_R's avatar
    3 months ago

    Hi Sand3977,


    Thanks for reaching out.


    Referring to the Help article titled "Reversing Superannuation Payments," the recommended course of action is to reverse the entire pay-super transaction. After reversal, you can then proceed to reprocess the successfully paid super payment via "Pay liabilities" and handle the unsuccessful super payments via the "Pay Super Window." It's important to note that once a super payment is reversed, it will still be visible in the Manage Payments window. Could you kindly share the specific steps you've taken so far? This will help me provide you with an accurate resolution. 


    Feel free to respond if you need further assistance.