Forum Discussion

Experienced Cover User

9 months ago

Superannuation Payment

Hi, We have processed the 2nd Quarter of Superannuation October to December paid in MYOB with status completed. We have had an employee's payment returned and for some reason I now have the ent...

Princess_R
8 months ago
Hi Sand3977,

Thanks for reaching out.

Referring to the Help article titled "Reversing Superannuation Payments," the recommended course of action is to reverse the entire pay-super transaction. After reversal, you can then proceed to reprocess the successfully paid super payment via "Pay liabilities" and handle the unsuccessful super payments via the "Pay Super Window." It's important to note that once a super payment is reversed, it will still be visible in the Manage Payments window. Could you kindly share the specific steps you've taken so far? This will help me provide you with an accurate resolution.

Feel free to respond if you need further assistance.

Cheers,

Princess

Genreve_S

MYOB Moderator

9 months ago

Hi Sand3977,

Thanks for posting your concern in the forum.

I understand your need for guidance on recording returned contributions. I recommend going through the article 'Returned Superannuation Contributions' which provides a detailed step-by-step process for recording these contributions.

However, currently, there isn't an option to remove the negative payment under the manage payment window. This is because the system currently doesn't have this feature. I encourage you to support the suggestion to add this feature to the system on the Ideas Exchange board. This will help us prioritize it for future updates.

If you need further clarification or assistance, please feel free to ask. We're here to help!

If my response has answered your inquiry, please click "Accept as Solution" to assist other users find this information.

Thanks,
Genreve

Sand3977
Experienced Cover User
8 months ago
Hi I now have this superannuation sitting back in the Pay superannuation section is this correct, I have tried to reverse superannuation but I am not sure if it is working?
- Isaiah_C
  MYOB Moderator
  8 months ago
  Hi Sand3977,
  
  Thank you for letting us know. Since the transaction is still sitting in the pay superannuation, is the reverse successful? If yes, record the successful paid to pay liabilities, and you need to reprocess the returned. Reversing superannuation payments (myob.com) has detailed information and instructions to assist you with this.
  
  If my response has answered your enquiry, please click "Accept as Solution" to assist other users in finding this information.
  
  Kind regards,
  
  Sai
  - Sand3977
    Experienced Cover User
    8 months ago
    This is what I am unsure about, In Manage Payments the status is complete, however it is still sitting in Pay Superannuation?