Unable to now make Super Payments

Hi Kerby,

Thanks for sharing all of that, and sorry for the late reply. That definitely sounds like a pain, especially with the payment already sitting in pending authorisation.

If you’re the Pay Super Administrator and you’re able to access your Pay Super settings, it’s worth checking how your mobile number is entered there. The number should usually be entered with the country code, area code and phone number, so it would normally start with +61. It’s also worth making sure the email address you’re using is the same email address set up for the Pay Super Administrator.

If it’s already entered with +61 and still not working, try updating it to start with 0 instead. Once that’s updated, you should hopefully be able to receive the authorisation code on your mobile and then authorise the payment.

Cheers,

Princess