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Sachindee's avatar
Sachindee
User
2 years ago

Unscheduled payroll for four deactivated employees & impact of STP

Hi team,

 

we have to process an unscheduled payroll for four deactivated employees to amend a payroll for Q2 FY 2022. But when we file it for STP we get this error message for three employees. (Pls see attached)

 

Appreciate your assistance on this.

 

Thank you!

Payroll
STP

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi Sachindee 

     

    Are you still receiving the ATO error code? Please let us know if you still need an assistance regarding with your concern. And if the resolution provided above was able to answer your query, kindly click on "Accept as Solution".

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    2 years ago

    Hi Sachindee 

     

    Thanks for your post and Welcome to MYOB Community Forum.

     

    The ATO error code CMN.ATO.GEN.XML04 usually happens when there are invalid characters entered from the mandatory information from the business and/or your employees. To check it, The Help Article Fix rejected reports in Single Touch Payroll will provide you the steps on how to fix the specific ATO error code. Once done and noticed that there are no invalid characters from those fields but still having the same error, we highly recommend to delete the information entered then re-type it manually. 

     

    Please let me know if you need further assistance.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Best regards,
    Doreen