We have started giving our customer the Credit Card Surcharge costs. As I can see in our receipt it adds it to their payment, and MYOB has reconcilled it in Bank Fees fine.
We have received an Invoice from MYOB for the 6 Transactions in August, although there is a descrepancy between what MYOB charged us $260.30 - and what our customer was charged $254.23.
Can someone help me wrap my head around this - this is the first month that we are using this and I have read all of the help pages on charges. Am I missing a fee or something??
If you are being charged it may be that you have missed a step while setting this up.
Go to theSetupmenu and choosePreferences.
Click theEmailingtab.
ClickEdit payment options.
Select the option Surcharge credit card paymentsand choose the Ledger account to record fees and surcharges. This will be the AccountRight income account you want to use to track surcharges.
Click Save. Now, you just need to create and send invoices like you normally would.
You are able to turn off the surcharges for individual invoices, I would make sure that you have this ticked when sending these out.
Please also note that if a customer chooses to pay via BPAY, they will not incur a surcharge fee. However, you will continue to be charged any fees related to payments received via BPAY.
Those settings do appear to be right, can ou confirm that your customer has paid with a credit card only, as mentioned when paying via Bpay the charge isn't pushed forward so this could be why you were both charged if they paid one via Bpay and some via credit card.
You will be able to run an online invoice payment report, which will tell you the method of how they have paid. If it is all credit cards I would advise contacting our online payments team so they can investigate why you were charged the amount. Our online invoice team can be reached by created a support case via myaccount.myob.com
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Hi Guys,
We have started giving our customer the Credit Card Surcharge costs. As I can see in our receipt it adds it to their payment, and MYOB has reconcilled it in Bank Fees fine.
We have received an Invoice from MYOB for the 6 Transactions in August, although there is a descrepancy between what MYOB charged us $260.30 - and what our customer was charged $254.23.
Can someone help me wrap my head around this - this is the first month that we are using this and I have read all of the help pages on charges. Am I missing a fee or something??
","body@stringLength":"615","rawBody":"
Hi Guys,
We have started giving our customer the Credit Card Surcharge costs. As I can see in our receipt it adds it to their payment, and MYOB has reconcilled it in Bank Fees fine.
We have received an Invoice from MYOB for the 6 Transactions in August, although there is a descrepancy between what MYOB charged us $260.30 - and what our customer was charged $254.23.
Can someone help me wrap my head around this - this is the first month that we are using this and I have read all of the help pages on charges. Am I missing a fee or something??
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As I can see in our receipt it adds it to their payment, and MYOB has reconcilled it in Bank Fees fine. 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Credit Card Surcharge","moderationData":{"__ref":"ModerationData:moderation_data:779842"},"body":"
If you are being charged it may be that you have missed a step while setting this up.
\n\n
Go to theSetupmenu and choosePreferences.
\n
Click theEmailingtab.
\n
ClickEdit payment options.
\n
Select the option Surcharge credit card paymentsand choose the Ledger account to record fees and surcharges. This will be the AccountRight income account you want to use to track surcharges.
\n
Click Save. Now, you just need to create and send invoices like you normally would.
\n\n
You are able to turn off the surcharges for individual invoices, I would make sure that you have this ticked when sending these out.
Please also note that if a customer chooses to pay via BPAY, they will not incur a surcharge fee. However, you will continue to be charged any fees related to payments received via BPAY.
If you are being charged it may be that you have missed a step while setting this up.
\n\n
Go to theSetupmenu and choosePreferences.
\n
Click theEmailingtab.
\n
ClickEdit payment options.
\n
Select the option Surcharge credit card paymentsand choose the Ledger account to record fees and surcharges. This will be the AccountRight income account you want to use to track surcharges.
\n
Click Save. Now, you just need to create and send invoices like you normally would.
\n\n
You are able to turn off the surcharges for individual invoices, I would make sure that you have this ticked when sending these out.
Please also note that if a customer chooses to pay via BPAY, they will not incur a surcharge fee. However, you will continue to be charged any fees related to payments received via BPAY.
Those settings do appear to be right, can ou confirm that your customer has paid with a credit card only, as mentioned when paying via Bpay the charge isn't pushed forward so this could be why you were both charged if they paid one via Bpay and some via credit card.
You will be able to run an online invoice payment report, which will tell you the method of how they have paid. If it is all credit cards I would advise contacting our online payments team so they can investigate why you were charged the amount. Our online invoice team can be reached by created a support case via myaccount.myob.com
Those settings do appear to be right, can ou confirm that your customer has paid with a credit card only, as mentioned when paying via Bpay the charge isn't pushed forward so this could be why you were both charged if they paid one via Bpay and some via credit card.
You will be able to run an online invoice payment report, which will tell you the method of how they have paid. If it is all credit cards I would advise contacting our online payments team so they can investigate why you were charged the amount. Our online invoice team can be reached by created a support case via myaccount.myob.com
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