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INTHEHILLS's avatar
INTHEHILLS
Experienced Cover User
2 days ago

Credit Surcharge - Duplicate Invoice

Turn office credit card surcharge under online payments - so thinking effect any new invoices from 1st October BUT it does not, if use a duplicate invoice before 30th September. This needs to be fi...
Genreve_S's avatar
Genreve_S
MYOB Moderator
2 days ago

Hi InTheHills, 

 

Thanks for sharing how the change affected your invoices. Changing the default surcharge setting won’t update the online payment settings already saved on existing invoices. When you use Save and duplicate, the new invoice keeps the online payment settings from the original invoice, so a duplicate made from an older invoice may still carry the surcharge setting.

 

For now, open the duplicated invoice and review its online payment settings before sending it. For future duplicates, create a new baseline invoice with the correct settings, then duplicate that invoice. You can find more information here: Turning online payments on or off.


Regards,

Genreve

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