Duplicate Invoices
It seems, by the look of the MYOB community posts - I am not the only one having this problem. Duplicate invoices have been happening since the most recent upgrade. This is not on, We've never had t...
Forum Discussion
Hi millpave
MYOB Business will use an automated number for the invoice number sequence where it will take the next number in the sequence. For example, if you enter the invoice number to be 00000010, the next invoice would have number 00000011 then 00000012... What can happen is that if that invoice number is changed during the recording of an invoice the system can be pushed out of alignment thus causing a situation of duplicate invoice numbers. This is compounded by the fact that the system doesn't alert users to duplicate invoice numbers.
Typically, to avoid this situation from occurring you want to manually update the invoice number of your invoices to be the next number in the auto number sequence. The system will pick up on that and start using that going forward. It can take a few updates of that invoice number in succession for that to be picked up on.
THIS IS NOT WORKING IN BILLING...WE HAVE SUBMITTED A CASE AND WERE TOLD ITS BEEN WORKED ON BY A SPECIALIST and we cant enter data until this is fixed:manfrustrated: we cant afford to just sit and wait for you to fix this..we need to keep going....not acceptable..and no credit until its fixed :manfrustrated:
