Email invoices
Is MYOB having any technical issues with emailing invoices function today? I am unable see the "emailed" status after emailing all my invoices this morning and no auto email has sent to my mailbox e...
Forum Discussion
Hi max3,
Thanks for your detailed post, and my apologies for the late response.
Apologies for the delayed response. When this issue occurs, we recommend sending the statements in batches. Begin by sending the first 25 statements, then proceed with the remaining batch. Rest assured, we are aware of this issue, and our team is actively working on resolving it.
Feel free to post again, we're happy to help!
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
Regards,
Earl
Hi Earl,
The issue is still ongoing. This month I had to once again send statements out in batches rather than being able to send all at once like we used to.
Do you have any updates regarding a resolution for this issue? Do you think this issue will be resolved before the end of this month?
Thanks,
Max
Hi max3,
Thanks for your response. We may need to perform some basic troubleshooting for this issue (Email troubleshooting). Could you please confirm whether you're sending emails via Outlook or AccountRight? For more information, please refer to these help articles. Sending emails using Microsoft Outlook and Sending emails
I suggest using our virtual assistant, MOCA, and providing it with the diagnostic log (AccountRight Log Locations). MOCA is designed to delve deeper into issues like this. You can engage with MOCA through myob.com/support for any queries or assistance you may need. If MOCA is unable to provide the help you need, our live chat team is available to continue from where MOCA left off.
If you have any more questions, please feel free to start a new post, and we'll be more than happy to assist you.
Regards,
Earl
