Forum Discussion

smileykylie1982's avatar
smileykylie1982
Trusted User
9 months ago
Solved

Emails failing to send

Hello,   I'm not sure if this is only affecting certain email domains but I have one customer who's invoice email bounces when sending from MYOB, but sending manually from gmail is fine. This has o...
email
  • Earl_HD's avatar
    Earl_HD
    9 months ago

    Hi smileykylie1982,

    Thanks for raising this! It’s possible that this customer might be blacklisted in your MYOB. Our backend team can check it out for you, just get in touch with them directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator
9 months ago

Hi smileykylie1982,

Thanks for raising this! It’s possible that this customer might be blacklisted in your MYOB. Our backend team can check it out for you, just get in touch with them directly. You can reach them on Live Chat via our virtual assistant, MOCA or by submitting a support case via MyAccount.

Regards,
Earl

MoyJ's avatar
MoyJ
Member
7 months ago

I’m having the same issue with just one of my clients (his email is a bigpond account). How do i “unblacklist” them ?

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