Forum Discussion

poseidonsshield's avatar
poseidonsshield
User
3 months ago

Error generating PDF Invoices and Quotes when emailing

When we send invoices and quotes from MYOB, the PDF attachment just has a red strike across the page. See attachment.

 

Doesnt happen everytime but more and more often which is quite embarassing.

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    2 months ago

    Hi poseidonsshield,

    Thanks for your post, and my apologies for the late response. When encountering this issue, we recommend updating the logo saved in your invoice templates, as high-resolution logos can sometimes lead to these types of problems. To resolve this, try opening your current saved logo and taking another screenshot or copy of the logo, then save and upload this new copy. Using a lower resolution logo can often prevent this issue from occurring. 

    Feel free to post again, we're happy to help!

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Regards,
    Earl