Finding sent emails/invoices.

Question

Hi everyone,I need a bit of help. I sent an invoice off last Christmas, the customer wanted me to edit the invoice so he could claim it. Being a family friend i did this for him. But then I lost the original invoice. I can’t find it anywhere in my emails or on the myob app.&nbsp;since then I’ve had time off with my sons treatment and surgeries, and forgot all about it.&nbsp;he has not yet paid the full amount. And I can not find the exact amount that he owes. (He would definitely have it…..)&nbsp;so if anyone could help me find the folder where the emails are sent from, would be greatly appreciated.&nbsp;thanks in advance&nbsp;&nbsp;Josh&nbsp;

shella_a · Answer

Hi MelbFlow​,
&nbsp;
There are few reasons to consider why original invoices are not showing after doing some changes. If you’re having trouble tracking down that invoice in MYOB, give this a crack: try filtering your invoices by customer, invoice number, or even date range to narrow things down. You can also have a check at the journals report, handy for spotting if the invoice was edited or deleted. You can have these handy articles about viewing invoices and Journal Security Audit report for further checking guide.&nbsp;
&nbsp;
&nbsp;
Cheers,
Shella

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Finding sent emails/invoices.

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