Forum Discussion

Brett131221's avatar
6 months ago

handling a returned payment

Hi everyone,
I'm using Business Pro [the cloud version].

I've made a couple of payments to a supplier only to later on found out that the payments were returned back into my bank.

  1. I have to still record the initial payments against the invoices because they are showing on bankfeed as paid. So how do I apply the actual payments that went through later (the 2nd time) against these same invoices?
  2. How do I handle the returned payments in bankfeed so that they don't look like they were sales?

I looked around and could see some instructions on how to reverse a paid invoice but those instructions don't seem to be applicable to my version of MYOB.

 

thanking in advance.

2 Replies

  • Hi Brett131221​ 

    I'm not totally sure of your version but I sometimes find the easiest way is to allocate one of the payments and the return to an account like Suspense Clearing (set it up as a Bank or Credit Card) and then the bank should reconcile and the debit and credit to the Suspense account should reconcile back to zero.

    Cheers

    Liz