Invoice PDF in email error
I've had two clients email me to say that when I email them their invoice to pay, when they open the PDF via the "View invoice" button in the email only a red line appears in place of where the invoi...
Forum Discussion
Hi JodiDuncan,
Thank you for your post. Please allow me to extend you a warm welcome to the Community forum. I hope you find plenty of information in this forum.
I understand that it is important for a business to get paid on time. I apologize for any inconvenience that this issue has caused you, and I appreciate your patience and understanding on this matter. Regarding your issue with the "View invoices link showing the red line", if you're still experiencing this issue with the invoice you sent, please try resizing your logo in your customized form. Then try sending an invoice again. This should display the invoice content.
Please let me know if this has solved your issue with your invoices.
Cheers,
Princess
Hi akj,
Thank you for your post. We understand how frustrating it is to face this problem with the invoices and how your business is affected. This is not the experience we want to provide our customers. We strive hard to provide a seamless experience for our customers. We sincerely apologize for the inconvenience this issue has caused you.
Regarding your concern, the current workaround is to resize the logo or re-create your customized form. Then try again to send the invoices to your clients. If they're still experiencing the red line when viewing the invoices, please let us know so we can raise and alert the relevant team to this error.
We thank you for your patience and understanding in this matter.
Cheers,
Princess
Wow ! That just cant be the answer.....Out of 25 invoices arounf 5 get the red line. I have been on MYOB for morethan 3 years and this started two months ago.
Other peole are conplaining on this forum about the red line are you seriously giving them this same answer ?
Reduce your logo ? Why ? We pay for this service, how is that the answer. Your company is sending the emails.
Regards
Andrea
Hello again
Both our clients and myself cc'd in are still experiencing the red line. I have reduced the logo twice. There is not much else i can do as its your template Im using. This has gone on since July and it really is inexcusable that MYOB have not resolved the problem by now. Today I have sent 4 red line invoices so far !
Andrea
Can you get someone to fix this issue asap !
Also can you get someone to contact me as your solutions do not work.
We are ready to cancel our subscription at this stay . Its been 4 mths of every second client complaining about receiving these failed invoices sent by MYOB.
This is your fault as they are going through your system
Hi ALl,
Thank you for your message and my apologies for the late response. We acknowledge the issue you've raised, and it's already under investigation by our developers. Currently, they are working diligently to pinpoint the root cause. As part of our troubleshooting process, could you please try resending the invoice to the customer? This will help us determine if the problem persists and if the customer can successfully access it.
Feel free to post again if you have further queries and one of us will be happy to assist you.
Regards,
EarlHi Earl
I send them twice , the second time some work some do not... its about half. I get so many complaints that I just download and send from my email if it fails the third time. I am cc'd in so I know exactly what they get. This has only started happening since July and its consistent every Monday no matter what time and how long I drag out the time between sending emails. Also looked at what servers are receiving the thin red line and its totally random. Personal Gmail Bigpond....
I have been on MYOB online for around 3 years now.
We are fed up and we are looking at Zero but the effort to change over is huge so I'd rather MYOB get this fixed
Andrea
