Invoice PDF in email error
I've had two clients email me to say that when I email them their invoice to pay, when they open the PDF via the "View invoice" button in the email only a red line appears in place of where the invoi...
Forum Discussion
Hi JodiDuncan,
Thank you for your post. Please allow me to extend you a warm welcome to the Community forum. I hope you find plenty of information in this forum.
I understand that it is important for a business to get paid on time. I apologize for any inconvenience that this issue has caused you, and I appreciate your patience and understanding on this matter. Regarding your issue with the "View invoices link showing the red line", if you're still experiencing this issue with the invoice you sent, please try resizing your logo in your customized form. Then try sending an invoice again. This should display the invoice content.
Please let me know if this has solved your issue with your invoices.
Cheers,
Princess
Thanks for your response Princess, but it is not a logo issue... it's an issue with MYOB's software. This is only an issue that has popped up recently and my logo has not changed in the four years I've been using this platform.
Since getting no factual response here, I was finally able to get onto someone at MYOB and they have advised they are aware of the issue as other users appear to be having the same problem and allow 24hours for it to be fixed. Safe to say it was not (and has not) been fixed within 24 hours - what a surprise. It's very disappointing as invoicing is a core aspect of any accounting software, and in it's current capacity MYOB is charging it's customers for a service that they are not fulfilling.
Hi akj,
Thank you for your post. I'm sorry to hear that you're still experiencing the red lines error when viewing sent invoices. I understand that this is affecting your business workflow, and this is not the experience we want to provide our customers. I genuinely appreciate your patience and understanding. This issue is still under investigation, and our team is looking for a fix to get this resolved as soon as possible.
In this matter, as this only happens with MYOB Business, I recommend clearing the browser cache. This can help your computer or device run optimally, and doing so can help fix certain problems like loading or formatting issues on sites. Or you can try using another browser.
If you've already resized the logo and the issue persists, kindly try to create a new template and send the invoices again. Please let me know if the issue still exists.
Once again, thank you for your understanding. As I value you as one of our customers, rest assured that I'll pass on your feedback to the relevant team.
Cheers,
Princess
Still have the red line on 10 invoices. YThis has been going on since July....
Seems that MOB doesnt relate well to gmail accounts and smaller servers. I think its time this issue was rectified by MYOB
As instructed...
I have reduced the logo .....now each week until its very small
I have cleared the browser cache each week
I cannot reformat the invoice as I use your overloaded one.
Please come up with a solution that doesnt put it on the user. I have been using this online service for 3 years without this issue. I have been using MYOB for over 15 years
Find a solution MYOPB cos you created this issue !
Andrea
