Invoices not received by Customer
Hi, We are experiencing a glitch since yesterday with our invoices going out from MYOB. Every time an invoice is sent to the customer, a copy comes to our payments folder inbox as well. However s...
Forum Discussion
We are experiencing the same problem; We're an IT company and our techs have looked into it after complaints from our customers about not receiving invoices.
The MYOB logo in emails sent from MYOB is myobb-email.png and is via a URL from files. pfs-payments-production. myob. com
This URL is flagged as a phishing url in microsoft hosted emails which means any clients using Microsoft will not be able to receive emails and they will all go to quarantine.
I sent a request off to support but they weren't able to help and I'm not sure where else I can escalate it to.
Glad to know we are not the only ones with the problem. We are an IT company as well. Interesting to read why the email is flagged in microsoft hosted emails. I hope MYOB fixes the issue asap.
